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Feedback and Complaints

Feedback and Complaints

Okehampton Primary School and The Dartmoor Multi Academy Trust places its relationship with pupils, parents, carers, partners and our local community at the heart of everything we do.

We welcome your comments. Sometimes things do go wrong and if this happens, we need you to tell us so that we can try and put it right.  Usually, concerns can be dealt with informally and can be resolved satisfactorily through discussion. If you have feedback, comments or a complaint, please speak to your child's class teacher in the first instance, or a member of the senior leadership team at the school. You can also ask to speak to Mrs Huxen or members of the DMAT Executive team. 


We also want to know when our staff have done a good job or exceeded expectations. Feedback will be passed to the relevant person to ensure that the staff member or team receives acknowledgement and recognition.


    The Trust's Policy sets out the procedure for how complaints are managed within all schools in the Dartmoor Multi Academy Trust.  This is for parents or carers of pupils and members of the public wishing to make complaints about any school or Local Governing Board within the Trust.  

    Please read our Complaints Policy here.

    If you are unsatisfied with how a complaint has been dealt with, please complete the Trust's online Feedback and Complaints Form below. ​



    Accessibility/Request for Copies

    • Please contact us, if you are unable to download any of our PDF files, we can offer you an alternative format. 
    • Please contact us, if you would like a free paper copy of any of the information that you see on our website.


    If you need to contact the class teacher, please use the individual class emails, please follow the class pages link below to access these.

    Report Harmful Content  


    Reporting to RHC

    Reports can be made 24/7 through the online reporting forms and helpline practitioners will review and respond to reports  within 72 hours between 10am and 4pm Monday to Friday.

    Reports can be made to RHC by anyone over the age of 13. SWGfL operates 3 helplines and to be sure you're getting the right support take a look at the Helpline flowchart to find out who can best support you.


    If you would like to use this service, please click on page link below: