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Complaints

Feedback and Complaints


Okehampton Primary School and The Dartmoor Multi Academy Trust places its relationship with pupils, parents, carers, partners and our local community at the heart of what we do.

We welcome your comments. Sometimes things do go wrong and if this happens, we need you to tell us so that we can try and put it right.  Usually, concerns can be dealt with informally and can be resolved satisfactorily through discussion. If you have a complaint, please speak to your child's class teacher in the first instance, or a member of the senior leadership team at the school. You can also ask to speak to Miss Godbeer. 

The Trust's Policy sets out the procedure for how complaints are managed within all schools in the Dartmoor Multi Academy Trust.  This is for parents or carers of pupils and members of the public wishing to make complaints about any school or Local Governing Board within the Trust.  

Please read our Complaints Policy here.

We also want to know when our staff have done a good job or exceeded expectations. Feedback will be passed to the relevant person to ensure that the staff member or team receives acknowledgement and recognition.

If you would like to make a complaint or give feedback, please speak to your child's class teacher in the first instance, or a member of the senior leadership team at the school. You can also ask to speak to Miss Godbeer. 

 

If you are unsatisfied with how a complaint has been dealt with, please complete the Trust's online Feedback and Complaints Form below. ​

ONLINE FEEDBACK AND COMPLAINTS FORM

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